Meet Emily
Emily is an AI patient support assistant for medical equipment suppliers. She reads a patient's email, looks up their order and bill, and writes a clear answer, usually within a minute. Anything she should not handle goes to a person, with a note saying what to do.
Answers from the record
Before she writes, Emily checks the patient's orders, delivery, insurance and billing, so the answer reflects their own account, not a generic reply.
Checks who is writing
She only discusses an account with the patient it belongs to. A stranger, a neighbour or a name that does not match gets nothing about the account.
A second check on every reply
A separate checker reads each reply before it goes: private, factual, no medical advice, the supplier's rules followed. If it is not sure, a person takes over.
Knows her limits
Clinical questions, complaints and anything unusual go to the right person on the team. She says plainly that she is an AI assistant.
Try it
In this demo Emily works for Medtech Ortho. Choose a made-up patient to write as, or write as someone who is not on file. Her reply appears in the inbox on the right.
Inbox
Your conversations with Emily will appear here.
Things to know
This is a demo
The patients, orders and bills are made up, and nothing here is connected to a real patient system. Please do not enter real patient details.
Links do not open
Payment and signing links in Emily's replies are demo links.
Held replies
If the checker stops a reply, you get a short holding message instead. In real use a person on the team would then answer.